the529shop
logo merch ♥ original designs
Frequently Asked Questions
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All proceeds help cover costs associated with running ARMY Project 529.
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We made them! Usually Christina and Katie do the design work, but we brainstorm ideas and workshop concepts with the entire Admin team. If you watch our lives or participate in our Discord server, you often see us come up with the seed of these ideas in real time!
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Our shop is print-on-demand, which means a third-party printer puts our original designs on products. We use a variety of print providers, and the items do not exist until you place an order. This means it sometimes takes a bit longer (processing time + shipping time), but it will be worth the wait!
Returns are accepted within 14 days. Buyers are responsible for return shipping costs. Items must be in original (unworn, unwashed) condition. If the item is not returned in its original condition, buyers are responsible for any loss in value.
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If you received an item with print, construction, or any other manufacturing issues, we are happy to help! We will send a replacement if you contact us (via the contact page) within 14 days of delivery.
In order to receive a replacement, please take at least two (2) photos of the issue which clearly shows the problem–bright lighting, please!
Then fill out the contact form and select "Merchandise" from the dropdown. Please include your order number in the “Subject” field. We will reply back to you via email (within 1-2 days) to request photos and coordinate a replacement as needed.
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Our print partners typically require 1-3 business days of processing time, plus the shipping time you see quoted at checkout (varies by product and shipping destination). You will receive tracking info via email once your order is shipped.
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In order to bring you a variety of products, we use different third-party printers. Orders with multiple items may be coming from two or more print partners. These orders are mailed directly to you by the print partner, which requires multiple shipping fees.
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In order to bring you a variety of products, we use different third-party printers. You will receive one (1) order number and one (1) confirmation email for each print partner who produces an item in your order. This allows them to produce your items and send an associated tracking number once they are shipped.
2024 Holiday FAQs
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Now through December 31st, each product purchased from our holiday shop will generate a $1 donation from AP529 to UNICEF. We made this decision in honor of the giving spirit of the season and BTS' ongoing campaigns with UNICEF.
All products on this page are eligible for the $1 per item donation, and you can confirm by looking for “UNICEF DONATION ELIGIBLE” in the product description.
Donations will be tallied and made to UNICEF in one lump sum in January 2025. Follow our social media accounts for donation updates. To learn more about the great work UNICEF does for young people around the world, click here.
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If you are ordering items for gifts and would like them to arrive by December 24, we recommend the following order deadlines based on your shipment location:
USA: December 6
Canada: December 3
Rest of World: November 21
IMPORTANT: These are the suggested order submission deadlines for orders to be delivered by December 24, however, due to uncertainty with shipping carriers experiencing operational problems, some orders still may not arrive by that date. These dates are not a guarantee of order arrival, only a recommendation to make it most likely your order(s) will arrive by December 24.